Shipping Policy

Last Updated: 01.06.2024

Thank you for visiting Xtracover Technologies Private Limited 

This Shipping Policy outlines the terms and conditions for shipping and delivery when you make a purchase on our website, https://www.xtracover.com By ordering from our site, you agree to the terms below.

1. Shipping Charges

Shipping charges vary depending on the delivery location, shipping method, and size of the order. The shipping costs will be calculated and displayed during checkout.

. Standard Shipping: Free shipping.

. Express Shipping: Additional charges apply for expedited delivery (if available).

2. Delivery Locations

We ship across India. If you are located in a remote or restricted area, please check with us for delivery availability before placing your order.

3. Delivery Timeframe

We strive to deliver your order within the estimated delivery timelines provided at checkout. Delivery times may vary depending on your location, order processing time, and shipping method selected.

. Standard Delivery: Estimated time, maximum 7-9 business days depending on Zone

. Express Delivery: Estimated time, minimum 1-2 business days depending on zone

Please note: Delivery timelines are estimates and may be affected by external factors, including public holidays, natural disasters, and unforeseen logistics issues.

4. Order Processing and Dispatch

Orders are typically processed within 1-2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the following business day. Once your order is processed, you will receive a dispatch notification and tracking details via email or SMS.

5. Shipment Tracking

After your order has been shipped, you will receive a tracking link to monitor your package's status. You can also track the shipment directly with the carrier using the tracking ID provided. If you have not received tracking information, please contact us at contactus@xtracover.com and 8860396039.

6. Delivery Attempts

Our delivery partners will make up to two delivery attempts to ensure that your order reaches you. If the delivery cannot be completed, your package may be returned to us, and additional charges may apply for re-shipping.

7. Inspection and Acceptance

For customers who receive damaged, empty, or opened packages, we advise the following steps:

Refuse Delivery: If you notice the package is damaged, missing items, or appears to have been tampered with, please do not accept the delivery.

Contact Us: Get in touch with us immediately to report the issue. You can reach out via email at contactus@xtracover.com or call us at 8860396039.

Our team will assist you with the next steps to ensure a satisfactory resolution.

A. Receiving Damaged or Empty Box:

1- Upon delivery, inspect the package carefully.

2- If damaged or empty, immediately record a clear, dated, and timestamped unboxing video.

3- The video should show:

    - The outer packaging (box from all sides, labels & Stickers, etc.)

    -Order Id details and courier AWB Number should be clearly visible and readable

    - The inner packaging (packing materials, etc.)

    - The product (if damaged) or empty box

4- Retain all original packaging materials.

B. Reporting Damages/Discrepancies:

Notify us within 24 hours of delivery via (contactus@xtracover.com/ 8860396039)

Provide:

    - Order number

    - Tracking number

    - Unboxing video file (or link)

    - Detailed description of damages/discrepancies

8. Failed Delivery or Return Due to Incorrect Address

Please ensure your shipping address is correct and complete when placing your order. We are not responsible for failed deliveries due to incorrect or incomplete address information. If an order is returned due to an incorrect address, we may reship it upon request and payment of any additional shipping charges.

9. Shipping Restrictions

Certain products may have specific shipping restrictions due to local laws, licensing, or import/export regulations. If your order is subject to any shipping restrictions, we will inform you before dispatch.

10. Lost or Stolen Packages

We are not responsible for lost or stolen packages marked as delivered by the carrier. However, if your package is lost or you have concerns, please reach out to us, and we will work with our delivery partner to investigate the issue.

11. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

. Email: contactus@xtracover.com

. Contact : 8860396039

. Address:

Xtracover Technologies Private Limited

A-1, 3rd Floor, FIEE Complex Okhla Industrial Area    

Phase-2 New Delhi South Delhi DL 110020