Account Deletion Policy
Effective Date: [18th Nov’2024]
We value your privacy and aim to provide you with full control over your personal data. This policy outlines how you can delete your account through our app and the subsequent handling of your data.
How to Delete Your Account
To delete your account:
Open the app and navigate to the My Account
Select Delete Accountfrom the menu options.
Follow the on-screen prompts to confirm your request.
Alternatively, you can email our support team at [support@xtracover.com] with the subject line "Account Deletion Request" for assistance.
What Happens When You Delete Your Account?
1. Immediate Deactivation
Once the deletion request is confirmed, your account will be deactivated, and you will lose access to all associated features and data.
2. Data Retention
Personal Data Deletion:
Personal data linked to your account will be permanently deleted from our servers within 90 daysof your deletion request, unless retention is legally or operationally required.
Order History and Transaction Records:
Certain data, such as invoices, shipping records, and payment details, may be retained for up to [8 years]to comply with legal, tax, and accounting obligations. While this information will no longer be linked to your account, it may remain accessible for audit, dispute resolution, or compliance purposes.
Non-Personal or Aggregated Data:
Any non-identifiable or aggregated data may be retained for analytics or operational purposes.
Data Retention Exceptions
In compliance with applicable laws and for operational needs, certain data may be retained under these conditions:
To comply with legal, tax, and regulatory obligations.
To resolve disputes, enforce terms of service, or prevent fraud and abuse.
To maintain completed transaction records for audits or legal inquiries.
Revoking Permissions
Deleting your account does not automatically revoke permissions granted to our app. To adjust or revoke permissions:
Go to your device’s Settings.
Navigate to Apps > XtraCover B2B
Modify the permissions as required.
Need Help?
If you face any challenges or have questions about account deletion, reach out to our support team at [support@xtracover.com].